Text Messaging FAQs

What is Text Messaging?
Text Messaging is a feature that allows customers to send short messages of up to 160 characters from their Jump™ text messaging capable phone. With a text messaging capable phone, customers can send messages to other Jump customers (including those in different Jump service areas) by simply using the 10-digit mobile number of the recipient. In addition, customers can send messages to most other wireless users in the United States and Canada by simply using the 10-digit mobile number of the recipient. Customers can also send a message to friends, family and business associates in Mexico for only $.10 per message. To send a text message to a Jump Subscriber now from the Jump Web site click here.

How much does Text Messaging cost?
All Text Messages - FREE In / FREE Out
As long as your account has a positive balance.

Does Text Messaging work on all Jump phones?
Text messaging works on all phones Jump currently sells.

How do I send a Text Message from my phone?
Specific instructions on how to send a text message for your phone model are in your phone’s user manual. In general, you select the messaging option from your phone’s menu, enter in the 10-digit mobile number of the recipient, type in the text message, and then send.

How can I tell if I have received a Text Message?
Many phones display an envelope icon, but different phones notify users that they have received a text message in different ways. Check the user’s manual for your particular phone model to determine how that phone notifies you when you have received a text message and how to retrieve that message.

Who can send messages from the Jumpmobile.com web site?
Anyone visiting the Jump web site can send a text message to any Jump subscriber, as long as they have the subscriber’s phone number. The sender does not need to be a Jump customer to send the text message.

Can I send/receive emails from my Jump Mobile handset?
No. Jump does not offer this feature at this time.